Capacity Decision Lab — working sample

01 Set the comparison

Review periodRequired text: one shared time window for every input below. Team / role / scopeRequired text. No customer names or confidential operational data. Available team hoursAfter leave and other commitments. Current workload hoursAlready reflects existing automation. Automation status Input evidence

02 Count human effort

N · Eligible work unitsDistinct manual work avoided, not retries or polls. M · Manual minutes / unitComparable active human-time baseline. H · Human minutes / unit afterRoutine approval and review remain work. E · Exception minutes / periodExtra failures, fallback and rework; not in H. O · Maintenance minutes / periodRecurring upkeep; not already in H or E. Setup effort · hoursAll charged once to the first-period scenario. Baseline inclusion and no overlapConfirm only if this work is included in current workload and no other change claims the same avoided work.

Net recurring hours: (N × (M − H) − E − O) ÷ 60.
Existing savings explain the baseline; they never become additional scenario credit. Proposed gains are a scenario, not available capacity today.

03 Own the next step

Decision / next experimentEditable judgment, not an automatic recommendation. Reassess after changing inputs. Next action Accountable role Review point Completion evidence Evidence reference / assumptions

One review.
One next step.

Evidence: · Automation:

Capacity comparison in human hours for one reporting period

Manual workflow baseline · diagnostic

Net hours avoided · diagnostic

Additional scenario credit

Current headroom / shortfall

Recurring scenario headroom

First-period additional credit

First-period headroom incl. setup

Manual/net effort is diagnostic, not scoped capacity. Period and team must be nonblank text: missing scope withholds credit/headroom as UNKNOWN; nontext scope is INVALID. Existing incremental credits always stay zero. Negative headroom means an aggregate shortfall. Skills, peaks, coverage and timing still need review.

Decision / next experiment

Next action

Accountable role

Review point

Completion evidence

Evidence reference

Not a hiring verdict or a promise of cash savings. All built-in examples are fictional, including the case that simulates measured inputs. This sample has not been validated with MSP buyers.